1. Introduction
ABRA ALARAB Petroleum Trading LLC ("ABRA ALARAB", "we", "us", or "our") is a petroleum and commodities trading company registered and operating in Dubai, United Arab Emirates. We are committed to protecting the privacy and personal data of our website visitors, clients, counterparties, and business contacts in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights you have in relation to your data. By accessing or using our website at abraalarab.com, you acknowledge that you have read and understood this Policy.
2. Who We Are
ABRA ALARAB Petroleum Trading LLC is the data controller responsible for personal data processed in connection with this website and our business activities. Our registered address is:
Office M20, Mezzanine Floor, Al Dana Centre,
Maktoum Street, Deira, Dubai, UAE
Email: business@abraalarab.com
3. Information We Collect
We may collect and process the following categories of personal information:
- Website enquiry data: Name, company name, email address, phone number, and message content submitted through our contact form.
- Technical data: IP address, browser type and version, device information, pages visited, and time spent on our website (collected automatically via cookies and similar technologies).
- Business counterparty data: For KYC (Know Your Customer) and onboarding purposes, we collect identification documents, trade licences, certificates of incorporation, ownership information, and financial references from companies and individuals who engage with us commercially.
- Communication data: Emails, letters, and other correspondence exchanged with us in the context of business enquiries or transactions.
- Compliance data: Sanctions screening records, credit assessments, and HSE (Health, Safety & Environment) documentation relevant to commodity trading due diligence.
We do not knowingly collect personal data from individuals under the age of 18. Our website and services are intended solely for business and professional use.
4. How We Use Your Information
We use personal data for the following purposes:
- Responding to enquiries: To process and respond to messages submitted via our contact form or sent directly to us by email.
- Business onboarding and KYC: To conduct due diligence, sanctions screening, and credit assessment as required by applicable commodity trading regulations and internal compliance policies.
- Contract performance: To negotiate, execute, and administer trading contracts, supply agreements, and related transactions.
- Legal and regulatory compliance: To meet obligations under UAE law, international trade regulations, anti-money laundering (AML) rules, and sanctions regimes.
- Website analytics: To understand how visitors use our website and to improve its content and performance.
- Communication: To send relevant business communications, updates, and notices to existing clients and counterparties.
5. Legal Basis for Processing
Where the GDPR applies, we rely on the following legal bases:
- Legitimate interests: For responding to business enquiries, conducting KYC, and operating our website.
- Contract performance: For processing data necessary to execute trading agreements and transactions.
- Legal obligation: For AML screening, sanctions checks, and regulatory reporting.
- Consent: Where we have requested and received your explicit consent for a specific purpose, such as subscribing to communications.
6. Sharing of Information
We do not sell or rent personal data. We may share personal information with the following categories of recipients only to the extent necessary:
- Regulatory and government authorities: When required by UAE law, international regulations, or court orders.
- Financial institutions and banks: As required for payment processing, trade finance, and letters of credit.
- Logistics and shipping partners: For the purpose of arranging transportation and delivery of petroleum products.
- Professional advisers: Including lawyers, auditors, and compliance consultants operating under strict confidentiality obligations.
- Sanctions screening providers: Third-party screening services used to comply with international sanctions regimes.
- IT service providers: Hosting and website service providers who process data on our behalf under data processing agreements.
All third parties with whom we share personal data are required to respect its security and handle it in accordance with applicable law.
7. International Data Transfers
ABRA ALARAB operates across the Middle East, Africa, and Asia. As a result, personal data may be transferred to and processed in countries outside the UAE. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Website enquiry data is retained for up to 2 years from the date of submission.
- KYC and onboarding records are retained for a minimum of 5 years following the end of a business relationship, in compliance with UAE AML regulations.
- Contractual and transaction records are retained for at least 7 years for accounting and legal purposes.
- Anonymised analytics data may be retained indefinitely.
9. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. These include:
- Essential cookies: Necessary for the basic functioning of the website.
- Analytics cookies: Used to understand how visitors interact with the website (e.g. pages visited, time on site). We may use tools such as Google Analytics for this purpose.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include secure server infrastructure, encrypted communications (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request correction of inaccurate or incomplete data.
- Right to erasure: To request deletion of your personal data, subject to legal retention obligations.
- Right to restriction: To request that we limit the processing of your data in certain circumstances.
- Right to data portability: To receive your data in a structured, machine-readable format where applicable.
- Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at business@abraalarab.com. We will respond within 30 days.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ABRA ALARAB Petroleum Trading LLC
Office M20, Mezzanine Floor, Al Dana Centre,
Maktoum Street, Deira, Dubai, UAE
Email: business@abraalarab.com